Terms and Conditions

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To begin the refund process, please read ALL fthe following information and then please email us at  lindagstudio@gmail.com to set up your return.

We will accept returns on all stock merchandise (excluding final sale clearance items) within 30 days of purchase invoice date. All items must be returned in new condition and in original packaging and cannot be used.

Please note: we cannot offer exchange on items. If you have an unwanted item please initiate a return by contacting us via email at lindagstudio@gmail.com and we will help you with the  reorder of the new item as a new order. Your return will be processed separately.

What if my order is damaged or defective?

Please contact customer service at lindagstudio@gmail.com so we can replace or exchange for you.

Am I responsible for shipping costs on the returned items?

Return shipping costs are the customer responsibility. We recommend using a shipping service that provides delivery confirmation via tracking numbers such as UPS or USPS. In instances where we assist in providing a prepaid label to the customer we deduct the cost of the shipping from the return amount. Actual shipping cost will be required on all orders and returns unless return is a result of our error. Shipping cost from the original order is non-refundable.

Do you charge a restocking fee?

As long as the item is returned in new condition and original packaging we do not charge a restocking fee. We inspect all returns for condition during the return process. Instances where products are disheveled, damaged, dirty or otherwise in a condition where they cannot be returned as new may result in a restocking charge.

How long does it take to get my refund?

All refunds will be processed back to the original form of tender. Refunds are processed within 5 business days of arrival at our location. Once a refund is initiated the payment processor may take up to an additional 7-10 business days to process and post your refund. Actual shipping cost will be required on all orders and returns unless return is a result of our error. Shipping cost from the original order is non-refundable.

How should I package and send my return?

Simply include a copy of the original purchase invoice with your return and wrap the package securely. Please clearly mark the outside of the package with the Return information which we will supply you after email us. We recommend using a shipping service that provides delivery confirmation via tracking numbers such as UPS or USPS.